Return & Refund Policy

Return & Refund Policy

Last Updated: January 2026

At thcvapesdubai.com, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns or refunds may be considered.

By using this Website, you agree to this policy.

1. General Policy

thcvapesdubai.com is an informational and promotional website. Any product-related inquiries, requests, or communications are handled on a case-by-case basis.

Due to the nature of vaping and related products:

  • All sales are generally considered final

  • We do not guarantee returns, exchanges, or refunds once an order is confirmed

2. Eligibility for Return or Refund

A return or refund request may be reviewed only under the following circumstances:

  • The product received is incorrect compared to what was confirmed

  • The product is damaged at the time of delivery

In such cases:

  • The issue must be reported within 24 hours of delivery

  • Clear proof (photos or videos) may be required for verification

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or opened products

  • Products damaged after delivery

  • Items returned without prior communication

4. Refund Process (If Applicable)

If a refund is approved:

  • Refunds will be processed using the original payment method where possible

  • Processing time may vary depending on the payment provider

We reserve the right to deny refund requests that do not meet our policy requirements.

5. Shipping & Delivery Issues

We are not responsible for:

  • Delays caused by third-party courier services

  • Incorrect delivery details provided by the customer

Please ensure all delivery information is accurate at the time of communication.

6. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice.

Any changes will be effective immediately upon being posted on this page.

7. Contact Information

For return or refund-related questions, you may contact us at:

By using thcvapesdubai.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

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